Refund Policy

At EcuCraft, we strive to provide high-quality ECU tuning services. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting one.

The following table summarizes refund eligibility for different products and services:

We will issue a full or partial refund in the following situations:

• Service Not Delivered: If we fail to provide the promised service due to technical issues on our end
• Duplicate Payment: If you were accidentally charged twice for the same purchase
• Unauthorized Transaction: If a purchase was made without your authorization (subject to verification)
• Service Unavailable: If our platform experiences extended downtime preventing you from using purchased services
• Incorrect ECU Identification: If our detection system incorrectly identifies your ECU, making the service unusable

Refunds will not be issued in the following circumstances:

• Change of Mind: Simply deciding you no longer want the service after use
• Used Tokens: Tokens that have already been consumed for file processing
• User Error: Uploading incorrect files, selecting wrong options, or other user mistakes
• Unsupported ECU: If you purchase service for an ECU that was clearly marked as unsupported
• Terms Violation: If your account was terminated due to violation of our Terms of Service
• Third-Party Issues: Problems caused by your hardware, software, or vehicle
• Expired Request: Refund requests made after the eligible period has passed
• Incomplete Information: Failure to provide necessary documentation for the refund request

Please note the following timeframes for refund eligibility:

• License Purchases: Refund requests must be submitted within 7 days of purchase
• Token Packages: Refund requests must be submitted within 14 days of purchase
• Lifetime Licenses: Refund requests must be submitted within 14 days of purchase
• Service Issues: Report issues within 48 hours of receiving the modified file

After the applicable timeframe, purchases are considered final and non-refundable.

Follow these steps to submit a refund request:

When a refund is approved:

• Refunds are processed to the original payment method used for the purchase
• Credit/debit card refunds typically take 5-10 business days to appear on your statement
• PayPal refunds are usually processed within 3-5 business days
• Cryptocurrency refunds may be subject to exchange rate differences and network fees
• Bank transfer refunds may take up to 14 business days depending on your bank

Processing times may vary depending on your financial institution.

Before processing a refund, we may offer alternative solutions:

• Service Credit: Credit applied to your account for future use
• Token Compensation: Additional tokens added to your account
• License Extension: Extended validity period for your license
• Free Re-processing: Re-processing of your file at no additional cost
• Technical Support: Dedicated support to resolve your issue

If you believe you are entitled to a refund, please contact us first before initiating a chargeback with your payment provider.

We are committed to resolving disputes fairly and quickly through direct communication.

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.